No one wants surprises, so please read our return policy :)
Once your order has been completed and paid for, it will be shipped on the next business day.
It is your responsibility to inspect each item upon its arrival.
We are only able to accept returns under the following conditions:
1. Immediate manufacturer defect upon receiving your item. You must notify us in writing within 3 days of receiving your product regarding a manufacturers defect. When contacting us please list your name, defective items, reason for return and your invoice number.
2. All tags must still be attached on any returns. If your return qualifies we will send you return instructions via email. Any returns received by Twisted Label without a return authorization issued by Twisted Label will not be accepted. Upon receiving the item(s) we will issue you a store credit less any shipping costs of the original purchase. This store credit can be used at the store or on our website.
3. Exchanges will be accepted at Twisted Label's discretion. Additional shipping costs will be added to all exchanges. "Free Shipping over $50" only includes the original shipment, not any exchanges. Exchanges will have an $8 shipping charge attached.
4. All returning shipment charges are at your expense.
5. All Sale and Discounted items are final sale. No Exchange or Store Credit.
Please use the form below to contact us for a return authorization.