Shipping and Curbside Pickup

Shipping and Delivery

Once your payment has been received, your order will be processed as soon as possible. Please note that we do not ship weekends or holidays.

To serve you better all products seen on the website are in stock and ready to be shipped. We currently ship across Canada and the United States.

FREE SHIPPING  in Canada for orders over $75 (prior to gst). Under $75 is only $10 Shipping. ONLY $20 CAN charge for shipping to the United States!!

Please note that we cannot be responsible for any delays caused by customers. In addition, it is the customers responsibility to contact the post office in the event that your package is placed on hold or unable to deliver. In the event that your package is sent back to sender, we unfortunately cannot be responsible for costs related to re-shipping. In the event that it appears your package has been damaged or tampered with, it is the customers responsibility to contact the delivery company to file the appropriate claim. Once a claim has been filed, a copy must be emailed to Twisted Label at customerservice@twistedlabel.ca . Also, packages are sent expedited through Canada Post with $100 insurance included in our Free Shipping offer. If you would like additional insurance on your package, those charges will be at your cost. Simply contact us at customerservice@twistedlabel.ca or put it in the notes section of your order, if you would like additional insurance added. 

Duties and Taxes

All taxes, duties and other associated fees will be the customer's responsibility.  Once your order is paid for, you have paid for the product and the shipping expenses but not duties or additional taxes of your respective country.

Curbside Pickup

Items can be ordered online and picked up curbside, please select "Curbside Pickup" during checkout.Curbside Pickup is not a "hold" option, meaning if you choose to have it shipped to you at a future date (whether combined with another order or not) you will be invoiced for the $8 shipping if your order is under $50 prior to gst. (This , of course, excludes 'Merge' orders, but all merge must be completed within 12 hrs of each other, otherwise the shipping charge will apply.)  Curbside Pickup dates are Tuesdays, Wednesdays, Thursdays and Fridays from 11am to 2pm, and you will receive an email when your order is ready for pickup.  Please remain in your vehicle, text the provided phone number (403-704-5040), and your order will be brought to you in your vehicle.