Shipping and Local Pickup

Shipping and Delivery

Once your payment has been received, your order will be processed as soon as possible. Please note that we do not ship weekends or holidays.

To serve you better all products seen on the website are in stock and ready to be shipped. We currently ship across Canada and the United States.

FREE SHIPPING  in Canada for orders over $99 (prior to gst). Under $99 is only $15 Shipping. ONLY $20 CAN charge for shipping to the United States!!

Please note that we cannot be responsible for any delays caused by customers. In addition, it is the customers responsibility to contact the post office in the event that your package is placed on hold or unable to deliver. In the event that your package is sent back to sender, we unfortunately cannot be responsible for costs related to re-shipping. In the event that it appears your package has been damaged or tampered with, it is the customers responsibility to contact the delivery company to file the appropriate claim. Once a claim has been filed, a copy must be emailed to Twisted Label at customerservice@twistedlabel.ca . Also, packages are sent expedited through Canada Post with $100 insurance included or by UPS (whichever is cheaper for us). If you would like additional insurance on your package, those charges will be at your cost. Simply contact us at customerservice@twistedlabel.ca or put it in the notes section of your order, if you would like additional insurance added. 

Duties and Taxes

All taxes, duties and other associated fees will be the customer's responsibility.  Once your order is paid for, you have paid for the product and the shipping expenses but not duties or additional taxes of your respective country.

Local Pickup

Items can be ordered online and picked up locally. Simply select "Local Pickup" during checkout. You will receive an email when your order is ready for pickup with Local Pickup address and details. 

Merge Orders

2. We will actually hold it and continue to merge with future orders (as long as you choose Merge on those as well) , until you tell us to ship them all If all your 'Merge' orders, that are being held for you, add up to more than $99 (prior to gst) then they will all ship together for FREE (). BLACK FRIDAY orders can not be merged with a different days orders. To receive free shipping on BLACK FRIDAY all the orders that day must add up to more than $99 prior to gst (Canada) 

LET'S GET YOU THAT FREE SHIPPING

(Happy Dance Time)