Shipping and Curbside Pickup
Shipping and Delivery
Once your payment has been received, your order will be processed as soon as possible. Please note that we do not ship weekends or holidays.
To serve you better all products seen on the website are in stock and ready to be shipped. We currently ship across Canada and the United States.
FREE SHIPPING in Canada for orders over $50. Under $50 is only $8 Shipping. ONLY $20 CAN charge for shipping to the United States!!
Please note that we cannot be responsible for any delays caused by customers. In addition, it is the customers responsibility to contact the post office in the event that your package is placed on hold or unable to deliver. In the event that your package is sent back to sender, we unfortunately cannot be responsible for costs related to re-shipping. In the event that it appears your package has been damaged or tampered with, it is the customers responsibility to contact the delivery company to file the appropriate claim. Once a claim has been filed, a copy must be emailed to Twisted Label at firstname.lastname@example.org . Also, packages are sent expedited through Canada Post with $100 insurance included in our Free Shipping offer. If you would like additional insurance on your package, those charges will be at your cost. Simply contact us at email@example.com or put it in the notes section of your order, if you would like additional insurance added.
Duties and Taxes
All taxes, duties and other associated fees will be the customer's responsibility. Once your order is paid for, you have paid for the product and the shipping expenses but not duties or additional taxes of your respective country.
Items can be ordered online and picked up curbside, please select "curbside pickup" during checkout. These orders will be ready for pickup on Tuesdays and Thursdays from 11am to 2pm. Please remain in your vehicle, text the provided phone number (403-704-5040), and your order will be brought to you in your vehicle.