Shipping and Delivery
Once your payment has been received, your order will be processed within 24 hours. Please note that we do not ship weekends or holidays.
To serve you better all products seen on the website are in stock and ready to be shipped. We currently ship across Canada and the United States.
FREE SHIPPING in Canada for orders over $50. Under $50 is only $8 Shipping. ONLY $8 CAN charge for shipping to the United States!!
Please note that we cannot be responsible for any delays caused by customers. In addition, it is the customers responsibility to contact the post office in the event that your package is placed on hold or unable to deliver. In the event that your package is sent back to sender, we unfortunately cannot be responsible for costs related to re-shipping. In the event that it appears your package has been damaged or tampered with, it is the customers responsibility to contact the delivery company to file the appropriate claim. Once a claim has been filed, a copy must be emailed to Twisted Label at firstname.lastname@example.org . Also, packages are sent expedited through Canada Post with $100 insurance included in our Free Shipping offer. If you would like additional insurance on your package, those charges will be at your cost. Simply contact us at email@example.com or put it in the notes section of your order, if you would like additional insurance added.
Duties and Taxes
All taxes, duties and other associated fees will be the customer's responsibility. Once your order is paid for, you have paid for the product and the shipping expenses but not duties or additional taxes of your respective country.
In Store Pickup
Items can be ordered online and picked up in store, please select "in store pickup" during checkout. Items will not be ready for pickup until after 12 noon the following business day.