Shipping & Returns

Shipping and Delivery

  • Once your payment has been received, your order will be processed as soon as possible. Please note that we do not ship weekends or holidays.
  • To serve you better all products seen on the website are in stock and ready to be shipped. We currently ship across Canada and the United States.
  • FREE SHIPPING  in Canada for orders over $50. Under $50 is only $8 Shipping. ONLY $15 CAN charge for shipping to the United States!!
  • Please note that we cannot be responsible for any delays caused by customers. In addition, it is the customers responsibility to contact the post office in the event that your package is placed on hold or unable to deliver. In the event that your package is sent back to sender, we unfortunately cannot be responsible for costs related to re-shipping. In the event that it appears your package has been damaged or tampered with, it is the customers responsibility to contact the delivery company to file the appropriate claim. Once a claim has been filed, a copy must be emailed to Twisted Label at twistedlabelfashion@gmail.com. Also, packages are sent expedited through Canada Post with $100 insurance included in our Free Shipping offer. If you would like additional insurance on your package, those charges will be at your cost. Simply contact us at twistedlabelfashion@gmail.com or put it in the notes section of your order, if you would like additional insurance added. 
  • Duties and Taxes All taxes, duties and other associated fees will be the customer's responsibility.  Once your order is paid for, you have paid for the product and the shipping expenses but not duties or additional taxes of your respective country.
  • Curbside Pickup Items can be ordered online and picked up curbside, please select "curbside pickup" during checkout. These orders will be ready for pickup on Tuesdays and Thursdays from 11am to 2pm. Please remain in your vehicle, text the provided phone number (403-704-5040), and your order will be brought to you in your vehicle. 

Returns

  • Immediate manufacturer defect upon receiving your item. You must notify us in writing within 3 days of receiving your product regarding a manufacturers defect.  When contacting us please list your name, defective items, reason for return and your invoice number.
  • All tags must still be attached to items, as well as items unworn, unwashed, no pet hair, and must not smell of smoke. If your return qualifies we will send you return instructions via email.  Any returns received by Twisted Label without a return authorization issued by Twisted Label will not be accepted.  Upon receiving the item(s) we will issue you a store credit less any shipping costs of the original purchase. This store credit  can be used at the store or on our website.
  • Exchanges will be accepted at Twisted Label's discretion. Additional shipping costs will be added to all exchanges. "Free Shipping over $50" only includes the original shipment, not any exchanges. Exchanges will have an $8 shipping charge attached. We are also unable to "hold" items until we receive your return. 
  • All returning shipment charges are at your expense.
  • All Sale and Discounted items are final sale. No Exchange or Store Credit.
  • A 10% restock fee will apply for all orders that are a mistake (ie. Didn't mean to hit Checkout button)... this fee is at the full discretion of Twisted Label Boutique.
  • All jewelry is Final Sale for hygenic reasons. 
  • All discount codes need to be used at the time of purchase. The amount cannot be refunded after the order is completed. If you are having trouble with a discount code not working, please email us at customerservice@twistedlabel.ca. Please note that your email may not be seen right away but will be responded to as soon as possible.
  • Returns are only accepted if received back within 21 days of purchase. If we receive your return and it is past this 3 week time period, your return will not be able to be processed or will be subject to a 30% restocking fee (if it's within a month of the purchase).   
  • No cash refunds. Exchange or Store Credit only on regular priced purchases. 
  • Due to new AHS guidelines... all returns will be sprayed and then must sit for at least 72hrs before they can be processed. Please be patient with us. We will get these processed as soon as we can. 

 

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